Privacy Policy – How p789 Collects, Uses & Protects Your Data

1. Data Controller

p789 (hereinafter "p789", "we", "us", or "our") acts as the data controller in respect of personal data collected through the p789 platform. For all data-related enquiries, complaints, or requests, you may contact us at [email protected].

Where p789 engages third-party processors (such as payment providers, game studios, or KYC verification services) to process personal data on its behalf, such processors are bound by data processing agreements that require them to maintain security standards consistent with this Policy.

2. Information We Collect

p789 collects personal data through multiple channels including account registration, payment transactions, gameplay activity, customer support interactions, and automated technical collection. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your identity documents.
• Date of birth (for age verification purposes — you must be 18 or older to use p789).
• Email address and Pakistani mobile number provided at registration.
• Residential address (required for certain KYC levels and for large withdrawal verification).
• Government-issued identity document information (CNIC number, passport number) where KYC verification is required.

2.2 Financial Information

• JazzCash or Easypaisa mobile wallet identifiers used for deposits or withdrawals.
• Bank account details (bank name, account number) where bank transfer is used as a payment method.
• USDT TRC20 wallet addresses used for cryptocurrency transactions.
• Transaction history including deposit amounts in PKR or USDT, withdrawal requests, and account balance records.

p789 does not store full payment card numbers. Where card payments are supported, card data is processed exclusively by certified PCI-DSS compliant payment processors and is not retained by p789.

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, and browser version.
• Session timestamps, login history, and page navigation patterns.
• Gameplay logs including games played, bets placed, results, and session duration at p789.
• Customer support chat transcripts and email correspondence.

3. How p789 Uses Your Personal Data

p789 processes personal data only for lawful purposes directly related to the operation of the platform and fulfilment of its obligations to players. Specific uses include:

• Account Management: Creating and maintaining your p789 player account, authenticating your identity at login, and managing account preferences and settings.
• Payment Processing: Processing JazzCash, Easypaisa, bank transfer, and USDT TRC20 deposits and withdrawals, verifying transaction authenticity, and maintaining accurate account balance records.
• Identity Verification (KYC): Fulfilling age verification and identity confirmation obligations, including verification against government-issued documents where required by applicable regulations.
• Anti-Money Laundering (AML): Monitoring transaction patterns for activity consistent with money laundering, fraud, or other financial crime, and reporting to relevant authorities where legally required.
• Responsible Gaming: Enforcing deposit limits, session limits, cool-down periods, and self-exclusions applied by or on behalf of players. Identifying players who may be exhibiting problem gambling behaviour.
• Platform Security: Detecting and preventing unauthorised account access, fraudulent activity, bonus abuse, and multi-accounting.
• Customer Support: Responding to queries, complaints, and dispute submissions made by p789 players via email or live chat.
• Marketing (Consent-Based): Sending promotional emails, bonus notifications, and product updates where you have explicitly opted in to receive such communications. You may withdraw consent at any time.
• Legal Compliance: Complying with applicable legal obligations, court orders, regulatory requests, and law enforcement enquiries.

4. Sharing of Personal Data

p789 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency network processors receive the minimum data necessary to execute your requested financial transaction.
• KYC & Identity Verification Providers: Certified third-party identity verification services may process copies of your identity documents solely for the purpose of verifying your age and identity.
• Game Providers: Third-party game studios and live casino providers (such as Evolution and Pragmatic Play) receive a player session token and anonymised gaming data. They do not receive your full identity or payment information.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or a regulatory authority's lawful request, p789 may disclose personal data to government bodies or law enforcement agencies.
• Fraud Prevention Networks: p789 may participate in industry-standard fraud and AML screening networks to identify and prevent fraudulent account behaviour.

All third-party processors engaged by p789 are required to implement security measures consistent with or exceeding those applied by p789 itself, and are prohibited from using shared data for any purpose beyond the scope of their engagement.

5. Cookies & Tracking Technologies

The p789 platform uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device that help the platform remember your session, preferences, and usage patterns.

5.1 Types of Cookies Used

• Essential Cookies: Required for the p789 platform to function. These include session authentication cookies, CSRF protection tokens, and preference cookies. These cannot be disabled without impacting platform functionality.
• Analytics Cookies: Used to understand how players navigate the p789 platform — which pages are most visited, how long sessions last, and where players encounter errors. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts on the p789 platform.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core p789 platform, though some features may behave differently.

6. Data Retention

p789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law. Specific retention periods include:

• Active Account Data: Retained for the duration of your p789 account and for a minimum of 5 years following account closure, in accordance with standard financial services record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and bet history records are retained for a minimum of 5 years from the date of each transaction for AML compliance purposes.
• KYC Documents: Identity verification documents are retained for the period required by applicable regulations, typically a minimum of 5 years from the end of the customer relationship.
• Self-Exclusion Records: Records of self-exclusion elections are retained permanently to prevent inadvertent re-registration during an active exclusion period.
• Marketing Preferences: Records of marketing opt-in and opt-out decisions are retained indefinitely to honour your preferences correctly.

When the applicable retention period expires, p789 will securely delete or anonymise the relevant personal data.

7. Data Security

p789 implements a layered technical and organisational security framework to protect personal data from unauthorised access, disclosure, alteration, or destruction. Security measures include:

• TLS/SSL encryption on all data transmitted between your device and the p789 platform.
• Encryption of sensitive data fields (including passwords and identity document references) at rest.
• Role-based access controls limiting internal employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the p789 platform infrastructure.
• Incident response procedures for prompt identification and mitigation of data security incidents.

In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, p789 will notify affected players without undue delay and will implement all reasonable measures to contain the incident and prevent recurrence.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by p789:

• Right of Access: You may request a copy of all personal data p789 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to p789's legal retention obligations.
• Right to Restriction: You may request that p789 restrict processing of your personal data in certain circumstances.
• Right to Object: You may object to processing of your personal data where it is based on legitimate interest, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact p789 at [email protected]. We will respond to all valid requests within 30 days.

9. Children's Privacy

The p789 platform is strictly for adults aged 18 and above. p789 does not knowingly collect or process personal data from individuals under the age of 18. If p789 discovers that personal data has been collected from a minor, the associated account will be immediately suspended, the data will be deleted, and any deposits will be returned where legally permissible.

If you believe that a minor has registered a p789 account, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

p789 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered players via email at least 7 days before taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the p789 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any revision, you should cease using the platform and may request account closure.

11. Contact & Complaints

For any privacy-related queries, data subject access requests, or complaints regarding p789's handling of your personal data, please contact us:

If you are not satisfied with p789's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.